Shockwave Flash crashes with vSphere Web Client and vCloud Director (2151945)
- Báza Vedomostí /
- vCloud Director /
- Shockwave Flash crashes with vSphere Web Client and vCloud Director (2151945)
Symptoms While logging in to the vSphere Web Client or vCloud Director Web CLient the flash plugin crashes with the following error: Shockwave Flash has crashed. Cause This is a known issue with Adobe Shockwave Flash version 188.8.131.52, and affects all versions of the vSphere Web Client. For more information see https://bugs.chromium.org/p/chromium/issues/detail?id=774862 If you are unsure of the Adobe Shockwave Flash version installed, see https://helpx.adobe.com/flash-player.html. Resolution Currently there is no resolution. To workaround this issue, use one of these options: Download Flash Player 27 Beta, available at http://labs.adobe.com/downloads/flashplayer.html. Release Notes are available at, http://fpdownload.macromedia.com/pub/labs/flashruntimes/shared/air27_flashplayer27_releasenotes.pdf Note: This is a Beta build and used at your own risk. Use an older version of Shockwave Flash. For more information see the Additional information section. Alternatively, the HTML5 Client and vSphere Client (legacy) are available for most operations, dependent on vSphere version and feature availability. Additional Information Community forums have identified a workaround of replacing the pepflashplayer.dll file with an older version as well. Caution: This has not been verified by Adobe. fp_184.108.40.206 is not the latest version, the latest Flash version is 220.127.116.11. All versions previous to 18.104.22.168 are impacted with the Critical vulnerability CVE-2017-11292. See, https://helpx.adobe.com/security/products/flash-player/apsb17-32.html. Windows Workaround for FireFox: Click Start > run, type appwiz.cpl and click Run. Uninstall Adobe Flash Player 27 NPAPI Version 22.214.171.124. Download https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_126.96.36.199_archive.zip. Extract the fp_188.8.131.52_archive.zip\27_0_r0_159\flashplayer27_0r0_159_win.msi. Close FireFox. Run the extracted flashplayer27_0r0_159_win.msi. Click Start > run, type services.msc and click Run. Disable Adobe Flash Player Update Service. Open the vSphere Web Client in FireFox. Windows Workaround for Chrome: Download the attached 2151945_pepflashplayer.7z. Extract the pepflashplayer.dll to the Desktop. Open C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\184.108.40.206\ in File Explorer. Rename pepflashplayer.dll to pepflashplayer.old. Copy the pepflashplayer.dll extracted earlier from the desktop to‘C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\220.127.116.11\. Open the vSphere Web Client in Chrome. Mac OS X workaround for Firefox: Uninstall the current Adobe Flash Player. For more information, see https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html. Download the installer for Adobe Flash Player 18.104.22.168, available at https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_22.214.171.124_archive.zip. Extract the flashplayer27_0r0_159_mac.dmg from fp_126.96.36.199_archive.zip\27_0_r0_159\. Install Adobe Flash Player using flashplayer27_0r0_159_mac.dmg. Disable automatic updates for Adobe Flash Player.