Shockwave Flash crashes with vSphere Web Client and vCloud Director (2151945)


Symptoms While logging in to the vSphere Web Client or vCloud Director Web CLient the flash plugin crashes with the following error: Shockwave Flash has crashed. Cause This is a known issue with Adobe Shockwave Flash version, and affects all versions of the vSphere Web Client. For more information see If you are unsure of the Adobe Shockwave Flash version installed, see Resolution Currently there is no resolution. To workaround this issue, use one of these options: Download Flash Player 27 Beta, available at Release Notes are available at, Note: This is a Beta build and used at your own risk. Use an older version of Shockwave Flash. For more information see the Additional information section. Alternatively, the HTML5 Client and vSphere Client (legacy) are available for most operations, dependent on vSphere version and feature availability. Additional Information Community forums have identified a workaround of replacing the pepflashplayer.dll file with an older version as well. Caution: This has not been verified by Adobe. fp_27.0.0.159 is not the latest version, the latest Flash version is All versions previous to are impacted with the Critical vulnerability CVE-2017-11292. See, Windows Workaround for FireFox: Click Start > run, type appwiz.cpl and click Run. Uninstall Adobe Flash Player 27 NPAPI Version Download Extract the\27_0_r0_159\flashplayer27_0r0_159_win.msi. Close FireFox. Run the extracted flashplayer27_0r0_159_win.msi. Click Start > run, type services.msc and click Run. Disable Adobe Flash Player Update Service. Open the vSphere Web Client in FireFox. Windows Workaround for Chrome: Download the attached 2151945_pepflashplayer.7z. Extract the pepflashplayer.dll to the Desktop. Open C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\\ in File Explorer. Rename pepflashplayer.dll to pepflashplayer.old. Copy the pepflashplayer.dll extracted earlier from the desktop to‘C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\\. Open the vSphere Web Client in Chrome. Mac OS X workaround for Firefox: Uninstall the current Adobe Flash Player. For more information, see Download the installer for Adobe Flash Player, available at Extract the flashplayer27_0r0_159_mac.dmg from\27_0_r0_159\. Install Adobe Flash Player using flashplayer27_0r0_159_mac.dmg. Disable automatic updates for Adobe Flash Player.